Part 1. Introduction
• The New Metrics
• Multiple Perspectives
• A Balancing Act
• Valuable Change

Part 2. Measuring Frameworks
• Balanced Scorecard
• Strategy Maps
• Stakeholder Framework
• Program Logic Model
• Enterprise Performance Framework
• Cascading Framework

Part 3. Using the Frameworks
• Choosing a Framework
• Critical Success Factors
• Three-Step Method
• How Many Measures?

Part 4. Staying on Track
• Signs of Success
• Signs of Trouble

Part 5. Doing the Work
• Starting Right
• Telling the Story

References and Notes
Designing Metrics
Crafting Balanced Measures for Managing Performance.
ISBN 978-0-9702471-2-4
Author: Dr. Bob Frost

In a quick and easy read, Designing Metrics offers a clear, simple overview of the most important frameworks and ideas for getting the balanced measures you need for managing performance. Only 80 pages long, this book was written specifically to equip people in organizations, functional areas, and workgroups
in all types of organizations to understand and develop performance measures—it can be distributed to key people in your organization or used as a workshop guide for understanding and developing new metrics.

Designing metrics provides the basics in a clear and practical style, and offers a number of examples and illustrations drawn from the author's extensive experience with leading organizations.

Designing Metrics organizes and clarifies the work of designing metrics, with sections that focus on need and benefits of balanced metrics, the most useful frameworks for designing metrics, how to use the frameworks, and how to get the work done in your organization or workgroup. For more details, see the Table of Contents at left.

Designing Metrics contains essential material on how to develop balanced metrics. It is brief and written for easy reading, so you can get everyone familiar with the tools and methods for designing and developing metrics.

See our Order Form for details on getting the copies you need.